Terms and Conditions

1. Prices

All prices shown are exclusive of VAT. Prices are subject to change without notice at any time. We can offer fixed term pricing subject to status and specified product range. Any fixed pricing will not be appliable to OEM purchases or other volatile ranges which are deemed by Refax Systems Ltd as being out of their control (e.g. global markets on paper, PPE etc).

2. Delivery

There is no minimum order value. Delivery will be attempted the next working day for items that are in stock. Order deadline for attempted delivery next day is 5pm.

3. Carriage Charge

There is a delivery charge of £7.99 for all orders under £30

4. terms of payment

Payment must be made with order unless a credit account is agreed. A payment link will be emailed to your accounts contact email for payment prior to your order being released for dispatch. For credit accounts, account access should be available within 48 hours of application. Payment of account should be made strictly by the end of the month following the date of invoice. Failure to do so will render the account either being placed on 'stop' or having facilities withdrawn. We do not accept credit/debit card payments over the phone. Accounts will send a “stripe” payment link for the customer to pay online.

5. Faulty Products

If our product is found to be faulty then Refax Systems Ltd will issue a refund or free of charge replacement subject to receipt of an approved batch identification code and evidence of fault from the product. There will be no charge for return of faulty goods if a collection is required. We can only accept return of goods with a valid Refax returns reference which will provided by our customer service team. Please note that if our product has been disposed of without our express written permission before we have had reasonable opportunity to inspect or rectify, we reserve the right to withdraw all warranties, further support and any refunds or other financial compensation

6. Shortage/Damages or incorrect goods

Must be reported within 48 hours of receipt of order to be valid. Each incident shall be treated in accordance with the relevant circumstances.

7. Retention of Title

All goods remain the property of Refax Systems Ltd until payment is received in full. Refax Systems Ltd reserve the right to charge interest on late payment as defined under the Late Payment Legislation. You must keep the goods separately and identifiable as the property of Refax Systems ltd until you have paid in full. We may enter your premises or any other property of any other person holding the goods on your behalf without notice and recover the goods, which are not paid for in full.

8. Proof of Deliveries

If required must be requested within 120 days of the goods dispatch date. Delivery disputes must be raised within 48 hours of delivery to be valid.

9. Warranties

Refax Systems Ltd warrants that each remanufactured and compatible cartridge sold are free of defects in design, assembly, and workmanship during its useful life and is covered under our lifetime guarantee. Where an express guarantee is requested the manufacturer's terms of warranty will be called upon. It is also warranted that under normal use and storage conditions our compatible and remanufactured cartridges are guaranteed to print to a professionally high standard and last to the advertised yields. They will not cause damage, abnormal wear, or void the OEM warranty for the printer, facsimile machines, or copier concerned. This warranty does not cover damage to the product and/or a printer/copier caused by accident, abuse, excessive force, natural disaster, human error, unauthorised disassembly, repair, or modification.

10. Catalogue

Refax will not accept any liability for any error or omission in this catalogue or any other brochure or document produced.

11. Hours of Business

Monday to Friday 9-5:30pm